FAQ
What is the minimum order quantity for pins?
The minimum quantity depends on the technique and size of the pin. Send us your design and the quantity you need, and we will quote several options so you can choose the best price.
What is the difference between soft and hard enamel?
With soft enamel, the colours sit slightly below the metal lines, so you can feel the relief — a bright and affordable option. Hard enamel is polished level with the metal: the surface is perfectly smooth, the pin looks premium and keeps its appearance longer.
What file format should I send?
Ideally a vector file (AI, CDR, EPS or PDF). If you only have a sketch, a photo or an idea, that is fine — we will prepare the artwork ourselves and agree it with you before production.
Can I see the pin before production starts?
Yes. Before production we send a digital proof with Pantone colours, dimensions and backing type, and a 3D preview for complex 3D items. Production starts only after your approval.
How long does production take?
Lead time depends on the design complexity, technique and quantity. Once the artwork is approved, we will give you exact production and delivery dates. If you need the pins by a specific date, let us know straight away and we will do our best to make it.